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Life After Lockdown – How To Bulletproof Your Business

24 April 2020 by Vicky

Business owners across the UK are already beginning to feel the strain that Coronavirus and the associated lockdown is causing and this is leading to feelings of anxiety and business insecurity. There are, however, actions that businesses can put into place during the lockdown period that will not only help them to simply survive Coronavirus but also to thrive in the yet unclear economic environment. 

Understandably, thinking about your business’s recovery may be far from the forefront of your mind. But it is important to remember that the UK will recover, life will resume with the energy and vitality that we are accustomed to and ‘business as normal’ will also resume. Some business owners may choose to simply wait this out and when normal business resumes they will go back to doing what they used to do but we’d like to think that with a little careful planning and forethought many businesses can make steps that will greatly boost their future business.

Here are a few ideas on how to help your business recover from Coronavirus.

Consider how your customers are affected.

Regardless of what sector you operate in, it is inevitable that your customers too are experiencing issues related to Coronavirus. This could be in the form of financial loss, restricted workforce, supply chain disruptions or just a slowdown in business. Regardless of what side effect they are experiencing it is important that you think about how this might be challenging their business and how you can help. By taking the time to stop and assess your customers’ needs it will allow you to tailor your sales approach and create dedicated marketing which is specifically designed to cater to them.

Another important thing to remember is to be kind. Your customers are as essential to your business as oxygen is to the planet, one cannot exist without the other. Whilst the lockdown is frustrating and tensions can run high, your customers will remember how they were treated. Negative experiences will leave a bitter taste for a long time following recovery; however positive experiences can only guarantee that they seek your business out again.

Look at how you can adapt your business.

Whilst the current climate is far from ideal it can be a fantastic opportunity to re-evaluate your current business provision and look at ways it can be amended. There are many businesses already doing this in varied ways – fitness instructors are taking to online platforms to offer virtual training, restaurants are offering take out services and online resource services are making themselves more accessible. Take the time to reach out to people via social media platforms, really promote the services that you CAN offer during lockdown and sing about the functions that your business is still able to perform.

Regardless of the lockdown, people across the UK still want to use services and make purchases so it is an important time to look at how you can improve your online marketing efforts and generate new online custom. Don’t look at lockdown as downtime but as a time to become proactive and productive. Business is still happening and will still happen, but more of it may need to be online.

Make an action plan and review your goals.

Coronavirus is instigating massive change across the business world and this is expected to continue right the way through to recovery. Whether you are a retailer, restaurant, freelancer or a service based business, when the UK recovery begins and lockdown ends there will be an emerging demand for your products or services. How are you going to prepare your business, rebuild and begin to grow again?

Prior to the lockdown, did you have any business plans/goals? If you did then it’s time to reassess, if not then it is a good time to put something together. You’re going to want to look at short, medium and long term goals for your business with a view to keeping it flexible to keep up with the ever changing situation. Here are some short, medium and long term goals that may be worth considering including within your plan.

Short term

  • Consider how to maintain contact with your existing customers, is it effective? Are your existing customers aware of what level the business is operating at and have you provided them with enough information to continue using your services?
  • If you can’t provide your usual offering, have you offered replacement services/alternatives?
  • Are your services/products in demand, if so then can you do anything to improve delivery timescales or offer priority for vulnerable persons?
  • If you have no ability to provide services/products are you keeping customers informed about how to cancel/keep/move pre-planned appointments?

Medium term

  • Think about recovery, how are you going to put your business in a good position post Coronavirus?
  • Create a marketing plan – where and how will you advertise your business in order to retain custom and gain new customers?
  • Assess your business strengths and weaknesses – what were you doing right and what could you do better?
  • Are there any opportunities that have arisen from Coronavirus that you can take advantage of in the long term?
  • Will you continue to provide your products/services in a different way? Has this been beneficial? What impact does this have on your staff/cash flow and customers?
  • Get to know your customers – who are they, what information do you have that you could use to drive business?
  • Look at your competitors – who is doing well and what are they offering that you could also look to do?

Long term

  • How will you plan for growth? Do you have a set target post lockdown?
  • Look at your brand. Are there changes that you could make to your website, promotional materials or content that will propel your business in the long term?
  • How will you continue to maintain positive contact with your customers and provide them real and lasting value in the future?

In summary, whilst we understand that these times are indeed testing and uncertain we can be confident in one thing, which is that this WILL end. Regrettably, the truth is that some businesses might not successfully endure this period but we would urge all business owners to take a look at what they can do now to avoid this and better position their business in a post lock down economy.

If you want to discuss how Pink Spaghetti can assist you with any aspect of your business then you can visit here to find your local team today.

 

Filed Under: Blog Tagged With: #corona, #pinkspaghetti, #workfromhome, #workfromhometips, #workingfromhome, administration, Efficiency, flexible working, franchise, outsourcing, personal assistant, remoteworking, small business, Virtual assistant, workfromhomesetup

Becoming a Virtual Assistant – The Journey to Professional Freedom!

17 April 2020 by Vicky

For many businesses it may feel as though the work load continues to increase whilst the hours in the day decreases, which is probably why large numbers of businesses now utilise the services of a virtual assistant and with the global number of people using virtual assistants set to reach a 1.8 billion by 2021 there’s never been a more perfect time to get on board.
In this blog we’ll look at what a virtual assistant does, what skills they require and how to go about breaking into what is definitely one of the most flexible and rewarding business sectors out there.

What is a virtual assistant?
If there was an official title for those of us that consider ourselves Jacks/Jills of all trades then virtual assistant may just be it. Typical tasks requested from businesses come in the form of social media and email management through to book keeping or particular project management but the nature of work will always be dependent on the types of business that you are assisting.
There’s no confined limit to what tasks can be covered by a virtual assistant, if the skills are in your wheelhouse and the task can be completed from your home office then it’s a viable offering for your customers.

What skills should a virtual assistant possess?
Because of the broad nature that virtual assistant work offers, the services you can provide are only ever limited by the skills you have. The larger your sample set of skills, the more support options you can offer. If you’re considering becoming a virtual assistant then a great place to start is to list the skills that you have and then work out what you can offer and who would benefit from this. Not only will this allow you to see your true potential but it can also be a valuable tool in identifying those first few customers.
Here’s a sample list of the type of services a virtual assistant can offer:
– Editorial/proofreading support
– Website maintenance/design
– E-commerce management
– Content creation, i.e.: for social media and blog posts
– Project management
– Billing/invoicing
– Research
– Email, calendar and logistics management
– Transcribing/translating

How much does a virtual assistant earn?
Naturally the more demanding and skill intense the work then the higher the price, typically a virtual assistant would look to charge around £25 per hour but this will vary depending on the type of work you are completing.
The important thing to remember however is that you are working for yourself so it’s crucial to work on fostering consistent business relationships and agreements with clients that will help to provide a steady income. Though it is always tempting to reduce prices to boost clients each job you will complete will also need to be billed and administrated by yourself so try to avoid eating into your costs by underselling your time!
Ultimately as with any business, it can take time for regular customers and business relationships to build so it’s a good idea to have a financial buffer in place as you start out. This may be funds you’ve saved as a business reserve pot or it may mean overlapping current employment with the start-up of your service. Either way it will ensure that you are able to look after your financial security whilst your business establishes itself.

What else do I need to consider before becoming a virtual assistant?
Office set up – Are you equipped to begin your work, whilst you may be working from home there are still multiple things to have in place before you can start. You are going to require somewhere to work from that is designated for your business, a good internet connection (remember a lot of your work will be utilising this daily) and a computer that is kitted out with the relevant software to provide the services you want (design software, accounting packages, office packages all have associated license fees that it is worth knowing before you get started). Along with this you will need to ensure that you have suitable storage methods and business processes in place to ensure you are compliant with GDPR and HMRC guidelines.
Marketing – A virtual assistant with no clients is never the ideal outcome, so how are you going to attract them? Websites, social media, business profiles are all vital parts of your business and invaluable tools for helping you to gain new clients. As a virtual assistant your presence is virtual too and therefor it needs to be reflective of you and the services you provide. There are many free options for websites and online presence building but you may wish to consider the costs of alternative marketing streams too such as Google Adwords, Facebook advertising or similar. It’s a good idea to do your research on the current provision of virtual assistant services in your area so that you can identify any gaps that you could fill. Not only that but it will also give you a good network of likeminded businesses that you may be able to share and trade clients with along with ideas around business practise and support.

Where does Pink Spaghetti fit into all of this?
By now you’ve probably got a good idea as to whether this sounds like the right career for you, albeit the route to getting there may sound daunting when looking at all the things to account for before beginning your journey.
At Pink Spaghetti we can help you during every step on your path to becoming a virtual assistant; we have nurtured over 40 virtual assistants from the beginning of their adventure to being fully fledged and successful virtual assistant franchises.
Over 70% of our franchisees are employers and are supported to grow their business through regular mentoring and ongoing training and development.
Pink Spaghetti is committed to providing you with all the help and support you’ll need to make your business a real success story.
To support you we offer full training, marketing help and continued support in every aspect of your business. With Pink Spaghetti, you might be on your own, but you’re never alone.
Pink Spaghetti has an enviable reputation for success and franchisee satisfaction and are the only PA services company in the UK to feature in the Elite Franchise Top 100. We’ve also held a 5* rating for franchisee satisfaction from WorkBuzz for the last 5 years!
If you’d like to know more about starting a virtual assistant franchise, please contact us on 0333 355 0986 or visit our franchising pages to request a copy of our Franchising Prospectus.

Filed Under: Blog Tagged With: #corona, #pinkspaghetti, #workfromhome, #workfromhometips, #workingfromhome, administration, Efficiency, flexible working, franchise, franchisee, franchising, outsourcing, personal assistant, remoteworking, small business, Virtual assistant, workfromhomesetup

Gold Medal Paralympian Inspires Pink Spaghetti Franchisees at the Annual Conference

18 March 2020 by Vicky

Pink Spaghetti held its annual conference on 8th and 9th March at their head office in Northwich, Cheshire. The Head Office team were joined by nearly 50 franchisees from all across the UK for two days of learning, networking and celebrating each other’s success.

During the two days, the franchisees were joined by a number of guest speakers including Emma Wiggs MBE who is a Paralympic gold medal winner and seven-time World Champion paracanoeist in the women’s 200m KL2 class. Emma shared her inspirational story and the some of the secrets behind her winning mindset.

New Franchisee, Michelle said: “I thought the conference was brilliant and honestly cannot sing all your praises enough, the quality of training and support you all provide is fantastic.  I got loads from the conference and I agree Emma is truly an inspiration. “

Vicky Matthews, Co-Founder of Pink Spaghetti reflected on the two days. “It is always fantastic to bring all our franchisees together and this year was particularly special as it coincided with International Women’s Day. Seeing so many amazing women in one room together was very special.”

Gold Medal Paralympian Inspires Pink Spaghetti Franchisees
Gold Medal Paralympian Inspires Pink Spaghetti Franchisees

 

PRESS ENQUIRIES:

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Filed Under: News Tagged With: #pinkspaghetti, #workfromhome, #workfromhometips, #workingfromhome, administration, Efficiency, flexible working, franchise, franchiseconference, outsourcing, personal assistant, remoteworking, small business, Virtual assistant, workfromhomesetup

Work from home, but do it well

16 March 2020 by Vicky

Until recently just 2% of people worked from home. In recent days that has risen to 4% and is expected to rise sharply over coming days and weeks.
We at Pink Spaghetti are used to working from home. Our franchisees and staff, around 100 people in our business, all work from home. It is not for everyone, so what would we suggest for people about to start? Here are some of our tops tips for structuring your day.

Routine

It can be very easy to merge home and work life, but this could be a mistake. Get up at the same time, keep to your morning routine, and instead of leaving the house, you sit at your computer. Some people even find that being in work clothes instead of the often written about pyjamas can help the mind differentiate between home and work life.

Take breaks

You can use a timer such as a Pomorodo Timer, to ensure that every ½ hour or hour you take a break. Go into the garden, get some fresh air, make a cup of coffee, whatever you need.

Keep in contact

One of the great things about going into work are the people. Talking about what is going on, who saw what on television, etc is vitally important to us all and yet this is the first thing that goes with working from home. Set up a virtual team. This could be in the form of a private Facebook Group, or software such as Slack. Zoom can be used for visual meetings. You could start the day with a video meeting, and then continue with group messaging throughout the day.

Woman working from homeOur teams are experts at working from home, and love to use technology in all sorts of ways. Do get in touch for a chat if you would like to work out what you could be doing differently.

Our franchisees work across the UK – if you fancy a video call to see how they could help you, or would like a few ideas of how you could work effectively from home, get in touch.

Filed Under: Blog Tagged With: #corona, #pinkspaghetti, #workfromhome, #workfromhometips, #workingfromhome, administration, Efficiency, flexible working, franchise, outsourcing, personal assistant, remoteworking, small business, Virtual assistant, workfromhomesetup

Franchisee Case Study – Amy Milchard

16 August 2019 by Vicky

Amy Milchard

Amy Milchard

What was Amy’s initial situation?

Amy had had a varied employment history, having worked in both the private and public sectors in HR, property management and sports promotion as well having extensive catering experience.  However, she opted to take voluntary redundancy as the organisation she worked for was changing and the opportunities for career development were reducing.

Amy was then faced with the task of deciding the next steps she wanted to take. Having worked in a variety of roles, she has a wealth of experience. However, she decided to look into working for herself to improve her skills and accept a new challenge.

 

How did she think Pink Spaghetti would solve this?

Amy wanted the opportunity to work for herself with the support of a trusted business model.  She began her search for a new opportunity that would provide her with the support she needed to develop her career.

Whilst researching, she found Pink Spaghetti and saw that it compared favourably when alongside other companies who offer similar franchise and work opportunities. Amy preferred the approach and the proven success of Pink Spaghetti.

Read Full Article

Filed Under: Blog Tagged With: franchise, Getting things done, productivity, VA Franchise News

The rise of the virtual assistant industry

5 July 2019 by Vicky

Outsource to virtual assistantThere’s never been a better time to take the plunge and begin a new and exciting career by setting up your own virtual PA franchise.

As technology has developed, the virtual assistant industry has boomed, and it looks set to continue growing in popularity over the coming years.

If you have had a successful career but now dream of working flexible hours from home, then running your own virtual PA franchise could be the exciting new challenge you’re looking for.

What is a virtual assistant?

A virtual assistant is a skilled personal assistant that completes tasks for a portfolio of clients remotely from home.

The type of tasks they carry out can be extremely varied and include personal admin, business admin, and more specialist marketing, IT, or web development tasks.

Read Full Article

Filed Under: Blog Tagged With: flexible working, franchise, Virtual assistant, working from home

Have you got what it takes to run a successful Pink Spaghetti franchise?

21 January 2019 by Vicky

If you’re looking for an exciting new business venture, starting your own Pink Spaghetti franchise could be the perfect opportunity for you.

Whilst we offer all the support, tools and advice we can to help you hit the ground running and build a profitable business, not everyone can run a successful virtual PA franchise.

Find out if you have what it takes to be our next success story below, and if you tick all the boxes don’t hesitate to get in touch!

Have had a successful career

Whilst you don’t need to have worked as a personal assistant before to take on a Pink Spaghetti franchise, the challenge does require someone who already possesses the relevant core skills and has previously had a successful career.

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Filed Under: Blog Tagged With: Efficiency, franchise, franchisee, Planning, productivity, working from home

Pink Spaghetti’s First Franchise Reaches its 5th Birthday

21 September 2017 by Vicky

It’s quite a milestone when your first baby turns 5, and after initially offering UK wide franchises in 2012, Pink Spaghetti’s very first franchise in South Hampshire has now celebrated its 5th birthday.

Andrea Holmes from Pink Spaghetti South Hampshire

 

To mark the special occasion, we’ve asked Andrea, our first franchisee, about her business and her plans for the future.

 

What did you do in corporate life before Pink Spaghetti?

I worked in Financial Services for 12 years and as an Internal Auditor for 8 of those years.

 

Did you always want to run your own business or did circumstances dictate a change in direction?

I always liked the idea of having the freedom to be my own boss, but it was falling pregnant with my third child whilst also having a 2 and 4 year old and needing that flexibility that really pushed me to look into the possibility of doing it.

 

Why did you decide to buy a franchise rather than setting up from scratch on your own?  What attracted you to Pink Spaghetti?

I was so keen to be a Pink Spaghetti franchisee I stalked them online for a year before they even started franchising!  I found them online when I was searching for ideas to bring more flexibility into my working life, and I really fell in love with the Pink Spaghetti branding and offering, and felt that I could take huge advantage from learning from Caroline and Vicky who had been through the process already.

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Filed Under: Blog Tagged With: anniversary, franchise, South Hampshire

Inspirational Businesswomen in celebration of Be A Millionaire Day 2016

15 May 2016 by Vicky

Friday 20th May 2016 is National ‘Be A Millionaire Day’. At Pink Spaghetti we have several inspirational businesswomen as customers who may well belong to this exclusive club. Millionaires or not though, we think all of our clients are 1 in a million and we thought we would share with you some of their successes.

One of our Pink Spaghetti Franchisees, Laura from Newbury, has the privilege of working with a very special lady who has turned a small venture into a thriving business. Romilla Arber runs Honesty Group in West Berkshire, started just two years ago. Honesty Group has gone from strength to strength in a short space of time and provides a benchmark for all women thinking of making that leap and starting their own company. We spent some time with her recently to understand how she has made it such a success:

Pink Spaghetti Q&A

1. What prompted you to start your business and how/where/when did it start?
I wanted to start a business venture in the food sector that could make a reasonable profit whilst retaining its integrity towards staff, customers and suppliers. I started it in 2014 at the Honesty Cookery School.

2. How many people do you now employ?
We now employ 30 staff across the group.
Logo

3. What has made your business so successful? Could you give us 5 tips?
My 5 key tips are working hard to hire and retain the right staff, making good customer service a priority, training and developing staff, charging competitively, having a strong and clear vision.

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Filed Under: Blog Tagged With: administration, delegate, franchise, Millionaire, organisation, outsource, PA, personal assistant, productivity, short of time. guilt. working mother, Time Management, VA, Virtual assistant

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